ERS has devoted the early years of our organization to the handling of education related debt. These programs include Campus Base Collections of Student Account Receivables, Tuition Fees, Federal Student Loans (Federal Perkins, FFELP, Nursing and HPSL) and Institutional Loans, Guarantor Services and Lender Services. In this capacity, we have been responsible for abiding by specific regulations. These regulations have created a standard by which we must operate as an organization. Some of these regulations include:
Due Diligence Requirements – As a servicer, we must comply with statutory requirements governing the time frame of collection activity.
Fiduciary Standards – Participants in these programs have to uphold standards of fiduciary responsibility. No entity or individual affiliated with an organization can have been convicted for the misuse of local, state or federal funds. These standards are established in 34 CFR 668, 682, and 690.
Financial Standards – 34 CFR 668, 682 and 690 stipulate that any organization participating in the federal programs must abide by established financial standards.
In compliance with the regulations of 34 CFR 668.23, ERS recently concluded its compliance audit for the campus base servicing division with no material findings.
Since our inception in 1988, Enterprise Recovery Systems, Inc. (ERS) has achieved a standard of success that is demonstrated through our balanced approach to the resolution of delinquent accounts, dedication to quality assurance and exceptional customer service resulting in superior performance. The industry experience of our management team and extensive training & development of our personnel have become the catalysts to the standards we have achieved as an agency.
For over twenty years our team has been committed to the core values of providing superior customer service and outstanding collection performance to the Accounts Receivable Management Industry. At the center of our code of ethics is our 100% commitment to treat every client and account holder with dignity and respect.
At ERS, we strictly adhere to all Federal, State and local collection laws including the Federal Debt Collection Practices Act. In addition to knowledge of laws, ERS also goes to great lengths to insure that all employees are thoroughly and properly trained in all the key customer service skills. An integral part of ERS’ customer service training program includes participation in the American Collector’s Association collector certification programs. ERS also requires monthly on-going training to all our employees to insure compliance with the laws and regulations that impact us as an agency and you as a Client.
At ERS, we believe in providing an extremely professional work environment for our employees. We seek to develop a spirit of teamwork and long term partnership with every client we service and every employee we have on staff. Our professional ethics require that every ERS employee maintain the highest degree of confidentiality when handling matters with our clients and our client’s student borrowers. ERS further believes that courtesy, fairness, and professionalism are the cornerstone to long team mutually beneficial relationships with our clients.