Commercial Call Center
Who We Are
Established in 1988, ERS has grown to become one of the leading Call Center Facilities in the country. Our primary focus is on customer contact, as it relates to Accounts Receivable Management.
ERS is consistently ranked in the top five of all national call centers in the federal contract arena. We set the standard in the progressive manner by which we perform billing and collection on a national scale.
What We Do
ERS has 1st Party Divisions that can make and receive calls in your company’s name, and ERS also has 3rd Party Divisions that can make and receive calls in the name of ERS.
Our Customer Service Call Center performs Pre-Billing Customer Satisfaction surveys. This makes it easier to identify disputes before billing and improves customer satisfaction.
Early Age Billing is our forte and we are experts at contacting and collecting from your customers.
Motivating your customers to pay you more quickly speeds up your company’s cash flow.
Paying less for billing and collecting from your customers reduces your company’s expenses.
Because ERS has the best People, Process, and Technology available today we can offer advanced automated and paperless methods of contacting and billing your customers.
What Makes Us Different
ERS is endorsed as a reseller of commercial credit bureau reports and services by Experian.
Through our Experian relationship, ERS is able to pass along high value commercial evaluation and monitoring services, typically reserved for large enterprise. These capabilities enable our clients to verify a business, understand risk, review a recommended credit limit and then monitor that business so that a negative change, such as a bankruptcy filing or negative change can be reacted to quickly.
ERS has a partnership with a leading small business specialty finance group called Cash Federal, Inc. When certain collection accounts prove they can only make monthly payments they can apply to refinance their debt. If they are approved they will then pay you in full and make monthly payments to an outside source.
ERS has an alliance with several well established commercial debt buyers to help you sell off your company’s older written off debt, and turn a loss into a gain.
Our mission is to develop long term mutually beneficial relationships with progressive companies that are looking to leverage the latest state of the art technology and the most effective emerging trends in
the customer contact, billing & collection industry.
ERS Commercial Call Center services are designed to improve our client’s business performance by:
1. Reducing our client’s cost of billing & collection.
2. Returning collected money back to the client sooner.
3. Improving our client customer’s satisfaction with the billing process.